Privacy Policy

This Privacy Policy (hereinafter "Policy") is issued by wow88 (hereinafter "wow88", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://wow88.casa and all associated subdomains and mobile interfaces.

wow88 recognises the importance of protecting the personal information of the individuals who use our Platform. This Policy describes the types of personal data we collect from registered players and visitors, the purposes for which that data is processed, the legal bases on which processing is carried out, the parties with whom data may be shared, the measures in place to protect your information, and the rights available to you as a data subject.

By accessing, registering on, or using the wow88 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform and contact our support team to request closure of your Account.

For the purposes of this Privacy Policy, the following definitions shall apply:

• "Account" — the registered user profile created by a Player on the wow88 Platform.
• "Controller" — the entity that determines the purposes and means of processing personal data; in this context, wow88.
• "Data Subject" — any identified or identifiable natural person whose personal data is processed; in this context, a Player or visitor.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Platform" — the wow88 website at https://wow88.casa and all associated services, interfaces, and applications.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "Third Party" — any natural or legal person other than the Data Subject, wow88, and persons authorised to process data under wow88's direct authority.
• "KYC" — Know Your Customer; the identity and address verification process required for compliance purposes.

wow88 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration Data

• Full legal name
• Date of birth (to verify the 21+ minimum age requirement)
• Email address
• Country and state/city of residence (e.g., Kuala Lumpur, Selangor, Penang, Johor)
• Username and encrypted password
• Preferred contact method and language

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (Malaysian MyKad, passport, or driver's licence)
• Proof of residential address (e.g., TNB or Air Selangor utility bill, bank statement)
• Selfie or photograph holding identification document
• Proof of payment method ownership where requested

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records (amounts, dates, payment method references)
• Payment method identifiers (e.g., e-wallet account references for Touch 'n Go eWallet, Boost, GrabPay; bank account numbers for Maybank2u, CIMB, Public Bank, Hong Leong Connect; DuitNow and FPX transaction IDs)
• Account balance history

3.4 Gaming & Behavioural Data

• Game play history, wager amounts, and outcomes
• Session duration and frequency of access
• Bonus usage and wagering activity
• Responsible gambling tool settings (deposit limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Referral source (how you arrived at the Platform)

3.6 Communications Data

• Records of live chat, email, and support ticket interactions with the wow88 Customer Support team
• Feedback, complaints, and dispute correspondence

wow88 collects personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, interact with customer support, or update your Account settings;
• Automatically — through cookies, session tracking technologies, and server logs as you navigate and interact with the Platform;
• From third-party payment providers — limited transaction confirmation data received from Malaysian payment gateways (DuitNow, FPX, Touch 'n Go eWallet, etc.) when processing deposits and withdrawals;
• From identity verification services — where wow88 engages third-party KYC verification partners to assist with document authentication;
• From fraud prevention and AML screening services — to comply with anti-money laundering obligations and protect the integrity of the Platform.

wow88 processes your personal data only for legitimate, specified purposes. The following table summarises the primary processing activities, their purposes, and the legal bases on which they rest:

wow88 does not process personal data for purposes incompatible with those stated above without first obtaining the Data Subject's explicit consent.

wow88 is committed to processing your personal data in accordance with the following internationally recognised data protection principles:

• Lawfulness, Fairness, and Transparency: Data is collected and processed on clear legal grounds and in a manner that is transparent to the Data Subject.
• Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
• Data Minimisation: wow88 collects only the personal data that is necessary for the stated purposes. We do not collect excessive or irrelevant information.
• Accuracy: wow88 takes reasonable steps to ensure that personal data held is accurate and kept up to date. Players are encouraged to update their Account details promptly if any information changes.
• Storage Limitation: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.
• Integrity and Confidentiality: Personal data is processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and accidental loss, destruction, or damage.

wow88 does not sell, rent, or trade your personal data to third parties. Data may be shared with third parties only in the following strictly controlled circumstances:

• Payment Service Providers: Malaysian payment processors (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Connect) receive the minimum transaction data required to process deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and AML screening providers may receive identity and address documents to perform verification services on wow88's behalf.
• Technology Service Providers: Cloud hosting, security, analytics, and customer support platform providers who process data solely under wow88's instructions and subject to binding data processing agreements.
• Game Studio Partners: Licensed international game studios may receive pseudonymised player identifiers and game session data necessary to deliver games and resolve disputes.
• Regulatory and Legal Authorities: wow88 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or to protect the rights, property, or safety of wow88, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of wow88's assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

8.1  wow88 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate the Platform, maintain your login session, and improve your user experience.

8.2  The following categories of cookies are used on the wow88 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable account login, session management, and security features. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game history view, and responsible gambling tool configurations.
• Analytical Cookies: Collect aggregated, anonymised data about how players interact with the Platform, used to improve Platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional communications. These are only set where you have provided consent.

8.3  You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be opted out of while using the Platform.

9.1  wow88 retains personal data for as long as necessary to fulfil the purposes set out in this Policy, and in any event for no longer than required by applicable legal, regulatory, or contractual obligations.

9.2  The following general retention periods apply, subject to regulatory requirements:

• Account and registration data: Retained for the duration of the Account plus a minimum of 5 years following Account closure, to satisfy AML and licensing audit requirements.
• KYC documents: Retained for a minimum of 5 years from the date of verification, in accordance with anti-money laundering obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support records: Retained for 2 years from the date of the interaction, or longer where relevant to an ongoing dispute.
• Marketing consent records: Retained for 3 years from the date of consent, or until consent is withdrawn.

9.3  Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

10.1  wow88 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS): All data in transit between your device and wow88 is encrypted using 256-bit TLS/SSL encryption;
• Data Encryption at Rest: Sensitive personal data, including identification documents and financial information, is encrypted when stored on Platform servers;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff accessing personal data are subject to confidentiality obligations;
• Intrusion Detection: wow88 employs network monitoring, firewall protection, and intrusion detection systems to identify and respond to security threats;
• Regular Security Audits: Platform security is reviewed periodically by internal and independent external security professionals.

10.2  Notwithstanding the above measures, no system is entirely immune from security breaches. In the event of a data breach that poses a risk to affected individuals, wow88 will notify relevant parties in accordance with applicable legal obligations and will take immediate steps to contain and investigate the incident.

10.3  Players are reminded to use strong, unique passwords for their wow88 Account and to enable any additional authentication features available. Do not share your Account credentials with any third party.

As a Data Subject, you have the following rights with respect to your personal data held by wow88. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request:

• Right of Access: You may request a copy of the personal data wow88 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations. Note that certain data must be retained for AML compliance and cannot be deleted on request.
• Right to Restriction of Processing: You may request that wow88 restrict the processing of your personal data in certain circumstances, such as while an accuracy dispute is being investigated.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that wow88 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

wow88 aims to respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and its reasons within the initial 30-day period.

12.1  The wow88 Platform is strictly intended for individuals aged 21 years and above. wow88 does not knowingly collect personal data from persons under the age of 21.

12.2  As part of the registration process, wow88 requires users to confirm their date of birth and conducts KYC identity verification to enforce the minimum age requirement. Any Account found to have been opened by a person under 21 will be immediately closed, all associated funds will be forfeited pending review, and the matter will be escalated in accordance with wow88's responsible gambling obligations.

12.3  If you believe that a minor has accessed the Platform using your Account or credentials, please contact our support team immediately.

13.1  wow88 operates as an internationally licensed platform, and your personal data may be processed by our servers, service providers, or subsidiaries located outside of Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as your home jurisdiction, wow88 takes appropriate safeguards to ensure that such transfers are conducted lawfully and that data remains protected to an equivalent standard.

13.2  Safeguards for international transfers may include contractual data processing agreements incorporating standard data protection clauses, binding corporate rules, or reliance on adequacy decisions where applicable.

13.3  For more information about the safeguards applicable to specific international transfers, please contact our support team.

14.1  wow88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players by email or by a prominent notice on the Platform, with reasonable advance notice before the changes take effect.

14.2  The date of the most recent revision is displayed at the top of this page. We encourage all Players to review this Policy periodically. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.

14.3  If you have concerns about any proposed changes to this Policy, please contact our support team prior to the effective date of the amendment.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wow88, please contact our Data Privacy team through the following channels:

• Email: [email protected] — please include "Privacy Request" in your subject line
• Live Chat: Available 24/7 via the Platform — our support agents can log and escalate privacy queries to the appropriate team
• Response Time: We aim to acknowledge privacy-related enquiries within 3 business days and to provide a substantive response within 30 calendar days

When submitting a data rights request, please provide your registered Account username and a clear description of your request to assist us in identifying and processing your data efficiently.